Effective Date: 13-October-2025
Welcome to Tech Tales! These Terms & Conditions (“Terms”) govern your access to our website, use of our services, and all contractual engagements with us. By engaging with Tech Tales, you acknowledge that you have read, understood, and agreed to these Terms.
1. Definitions
For clarity, the following definitions apply throughout this document:
- “Company,” “We,” “Us,” “Our” refers to Tech Tales, including its employees, consultants, and authorized representatives.
- “Client,” “You,” “Your” refers to any business, organization, or individual who visits our website, makes an inquiry, or enters into a contract with us.
- “Services” include but are not limited to digital marketing, social media management, paid media campaigns, branding, website development, content creation, consulting, and related solutions provided by Tech Tales.
- “Deliverables” means any creative work, designs, campaigns, reports, or strategies produced under a client engagement.
- “Third-Party Platforms” refers to advertising platforms and tools such as Google Ads, Meta Ads (Facebook & Instagram), LinkedIn, etc.
2. Use of Website
- The information available on our website is provided for general informational and promotional purposes only. It does not constitute professional or legal advice.
- You agree to use our website lawfully, without causing damage or disruption. Prohibited actions include:
- Attempting unauthorized access to our systems, servers, or data.
- Uploading or transmitting harmful content (malware, viruses, spyware).
- Copying, distributing, or reproducing website content without prior written consent.
- Tech Tales reserves the right to suspend or terminate website access if any misuse is detected.
3. Services & Engagement
- Services are provided only upon mutual agreement, defined through proposals, statements of work, or contracts.
- Each engagement outlines project scope, deliverables, timelines, and payment terms.
- Changes in requirements or scope may result in revised costs and delivery schedules, subject to mutual agreement.
- Clients are responsible for providing accurate and timely information, approvals, and platform access (e.g., ad accounts, websites, brand assets).
- Tech Tales will make every effort to meet project deadlines, but delays caused by third-party platforms, unforeseen circumstances, or client-side issues are beyond our responsibility.
4. Payments & Billing
- All payments must be made in accordance with the terms set out in invoices or contracts.
- Payments may be structured as upfront fees, milestones, or monthly retainers, depending on the nature of the service.
- Delayed or missed payments may result in:
- Suspension of ongoing campaigns or projects.
- Late payment charges, if specified in the agreement.
- Retention of deliverables until dues are cleared.
- All fees are exclusive of taxes unless otherwise stated.
- Except where explicitly mentioned in our Refund Policy (see Section 9), payments made to Tech Tales are non-refundable.
5. Intellectual Property Rights
- All strategies, creative work, campaigns, and content produced by Tech Tales remain our intellectual property until full payment is received.
- Upon payment, the client receives a limited, non-transferable license to use the final deliverables strictly for the agreed business purpose.
- Tech Tales retains the right to display completed projects in its portfolio, case studies, and marketing material unless the client requests otherwise in writing.
- Clients must not resell, duplicate, or modify deliverables beyond the agreed scope without written consent.
6. Confidentiality
- Both parties agree to protect and maintain confidentiality of all sensitive or proprietary information exchanged during the engagement.
- Confidential information includes, but is not limited to, business strategies, financial data, trade secrets, and marketing plans.
- Confidentiality obligations remain in effect even after the termination of services.
- Exceptions apply if disclosure is required by law, court order, or government authority.
7. Privacy Policy
- Tech Tales respects your privacy and handles all personal and business information in accordance with our Privacy Policy.
- By agreeing to these Terms & Conditions, you also acknowledge that you have read, understood, and accepted our Privacy Policy.
- Our Privacy Policy explains how we collect, use, and safeguard your information. You can review it at:
8. Limitation of Liability
- While we apply best practices and expertise, Tech Tales does not guarantee specific results (e.g., lead volume, sales growth, revenue increase, or ranking positions).
- We are not liable for:
- Loss of profits, opportunities, or goodwill.
- Failures or downtime caused by third-party platforms (Google, Meta, LinkedIn, hosting providers, etc.).
- Delays or errors arising from incomplete, delayed, or inaccurate client-provided information.
- Our liability, if proven, is strictly limited to the total amount paid by the client for the disputed service.
9. Refund Policy
At Tech Tales, transparency in billing is a priority. However, due to the nature of digital advertising, the following refund terms apply:
9.1 No Guarantee of Results
- Digital advertising outcomes depend on multiple variables beyond our control (competition, algorithms, budgets, audience behavior).
- We cannot guarantee specific outcomes such as conversions, sales, or return on ad spend.
9.2 Non-Refundable Fees
- All management fees, setup charges, consultancy fees, and creative development fees paid to Tech Tales are strictly non-refundable.
- Advertising spend paid directly to third-party platforms (Google Ads, Meta Ads, LinkedIn, etc.) is non-refundable under all circumstances.
9.3 Refund Eligibility
Refunds will only be considered in the following cases:
- A duplicate payment was made in error.
- Tech Tales failed to launch a campaign after receiving full payment and all required assets.
- Services were not initiated due to reasons directly attributable to Tech Tales.
9.4 Client Responsibilities
- Clients must provide accurate details, timely approvals, and necessary access to platforms.
- Any delays, miscommunication, or incomplete information from the client side that affect campaign performance are not grounds for a refund.
9.5 Requesting a Refund
- All refund requests must be made in writing to (Tech Tales Email ID) within 7 business days of the disputed transaction.
- Approved refunds (if applicable) will be processed within 10–15 business days.
9.6 Third-Party Errors
Refunds for technical errors, account suspensions, or billing issues on third-party platforms (Google, Meta, LinkedIn, etc.) are outside Tech Tales’ responsibility. Clients must resolve such issues directly with the platform.
10. Termination of Services
- Either party may terminate the agreement with written notice as per contract terms.
- Immediate termination by Tech Tales may occur in cases of:
- Non-payment or repeated late payments.
- Misuse of deliverables or unethical/illegal campaign requests.
- Breach of confidentiality or intellectual property misuse.
- Upon termination, all outstanding dues must be cleared. Deliverables created up to that point may be withheld until payment is received.
11. Indemnification
You agree to indemnify and hold Tech Tales harmless from claims, damages, liabilities, and expenses (including legal fees) arising out of:
- Your misuse of our website or services.
- Your breach of these Terms.
- Infringement of third-party rights (e.g., intellectual property, data privacy) due to your actions.
12. Governing Law & Dispute Resolution
- These Terms are governed by and construed under the laws of India.
- All disputes are subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
- Both parties agree to attempt amicable settlement through discussions or mediation before resorting to litigation.
13. Updates to Terms
- Tech Tales reserves the right to update or revise these Terms at any time.
- Updated Terms will be published on our website with a new “Effective Date.”
- Continued use of our services after updates indicates acceptance of the revised Terms.
14. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Tech Tales Mobile Number
Tech Tales Address
